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Overview: Conflict and dispute are a natural part of life and are often found in the workplace. Conflict itself can be a healthy thing, but it also can be very destructive. How conflict and dispute are resolved can ultimately determine the success or downfall of your work environment.

The Certificate in Conflict Resolution program will provide the practical skills required to prevent conflict from decaying morale and productivity in the workplace, and instead turn that conflict into a positive. Areas such as conflict theory, managing distinct types of people, communication within conflict, having difficult conversations, restorative dialogue, plus Indigenous approaches to conflict resolution will all be examined and discussed in detail.

At the end of the Certificate in Conflict Resolution, participants will have gained the skills and confidence necessary to resolve conflict while mediating and bringing together opposite parties within the workplace. 

Designed for: Managers, team leaders, supervisors, human resources personnel, union representatives, and anybody who works with other people.

Type of Delivery: In-person.

Duration: Four courses for 36 hours; two courses take one day (six hours), and two courses take two days (twelve hours).

Facilitators: Maria DiCarlo, Bethany Knox, Sally Wells

Cost: $2,500 for the entire certificate; $549 plus HST for Communication Within Conflict and Handling Difficult Conversations, and $849 plus HST for Foundations of Conflict Resolution and Restorative Dialogue. 

More information:

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