17吃瓜

Essentials of Conflict Resolution

This experiential core course examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.

What you will learn:

• Five styles of conflict handling and their uses
• Conflict self-awareness
• Conflict analysis
• Communication for improving relationships
• Interest-based approach to conflict resolution
• Applications in mediation, negotiation and facilitation

To register: